Is it Safe to Use My Credit Card?
Our credit card processing service uses encryption with high level secure socket layer technology (SSL), and is guaranteed against fraud (see next paragraph). It will encrypt all of your personal information, including your credit card number, name, and address, so that it cannot be read when the information travels over the Internet. The Wings in Motion Safe Shopping Guarantee protects you while you shop at www.Entomon.net, so that you never have to worry about your credit card safety.

How Do I Shop at Entomon.net?
1.) If you need help, contact our office for product questions, shipping questions and anything else that will help you order more comfortably, please call our toll free number 888-244-4059 (North America) and we will gladly assist you!

2.) Choose a link from any of the category menus on the top, left, and right sides of the website. This category link will take you to the specific products that you are interested in. If a product entices you, click on the image to see a larger picture and more detailed information. If you want to buy this product, click on an "Add to Cart" button, continue shopping, view cart and check out easily! Once you are on our online secure check out system, fill out the shipping and billing addresses, enter your credit card number for real-time credit authorization, and then fill out a free gift card, its all very easy!

3.) Once you have placed an order, we will e-mail you with an invoice number and tracking number confirmation once it is shipped. If you use our secure online checkout system, you will instantly receive a transaction ID number confirming your payment. Feel free to contact our office after placing your order to confirm your transaction and ask any questions that you may have regarding your order.

4.) Your invoice includes a cost breakdown of the items you ordered plus the shipping and handling, and taxes if applicable. This document will be included in the shipping box of your order.

What About Sales Tax and Shipping Charges?
Internet sales outside of California not subject to sales tax. So if you live in any other state you can enjoy tax-free shopping!

How Long Will it Take to Receive My Order?
When you place an order, the credit-card transaction is processed in real-time and your order is processed within one business day. For all in-stock orders shipments will go out within three business days, and more often than not, orders go out the morning after you have placed an order. If you place an order over the weekend or on a holiday please an additional business day to process your order. For faster service, overnight or second day delivery we suggest that you contact our office to make your express shipping arrangements. The amount of time it takes for your order to arrive once it has been shipped depends on size and exact destination. Normally items weighing less than 2lbs are sent using USPS Priority Mail, larger shipments up to 60-80lbs go out via FedEx Ground which takes about 3 to 5 business days to arrive. Super-large fragile items require a custom wood crate and will be sent using a freight company also requiring special handling fees due the size.

How Do I Ship My Insect Order to a Foreign Country?
For overseas orders please contact our office either by e-mail or phone to discuss your shipping costs. We often ship international shipments by "USPS International Priority when your order weighs less than 2 lbs. Heavier international orders will be quoted based on the time frame you need it in, size, and total weight. The buyer, or recipient, is exclusively responsible for any importation taxes, tariffs, or customs duties, brokerage fees and expenses related to importation and compliance with local import country laws. Our automated check out system only calculates shipping costs for 3-5 day delivery in the continental USA. So if you place an international order we will have to e-mail a quote for the additional shipping charges.

Do You Keep All Personal Information Private?
Yes. We consider the information you choose to share with us fully confidential. We will not share, rent or sell any of your personal information.
We can ship to virtually any address in the world. We use the United States Postal Service and FedEx to ship items. If you live outside the USA we will have to contact you with the shipping cost depending on the country we are shipping to.

What is the Return Policy?
Entomon.net / Dreamcatcher Global offers a Money Back Guarantee. If you are dissatisfied with your purchase for any reason, return your purchase to us and we will refund your money immediately. Our refund guarantee has kept our customers satisfied for over 12 years!

Do You Provide Gift Cards?
Yes, you a free gift card is available after you checkout. You can also contact our office and let us know what you want your gift card to say to your special person!

Can I Call the Order In?
No problem, we can take your order and credit card information over the phone (rather than using the web.) This way if you have any questions or require special requests, shipping to another address or what ever your needs are we can take care of it for you. We offer at time special discounts that requires you to phone in your order as our automated system only calculates for our standard prices.

Do You Offer Gift Certificates?
Yes! For gift certificates, please contact our office with your request and the amount you wish to give your special loved one.

Do You Sell Wholesale?
Yes, most of our products are available wholesale. We are happy to set up new retailer and store owners with a wholesale account. Sign up for wholesale now!

Do You Offer Bulk or Quantify Discounts?
Contact our office directly with your quantity needs and we will work out a price that will help to make your purchase affordable.

Where is My Order Shipped From?
All orders are shipped from our main office located in Canoga Park, California very near to Los Angeles, in the San Fernando Valley.